145 The Customer is Always Right Field with Andy Appleby

What takes you out to the ballgame? Our guest this week makes it his job to find out. Andy Appleby is the Owner and CEO of the United Shore Professional Baseball League. The United Shore Professional Baseball League was founded by Rochester-based General Sports and Entertainment, and is the culmination of a 10-year effort by General Sports to bring professional baseball to the Detroit area.

Andy got his start in sales with the Detroit Pistons and used his sales experience to drive his philosophies on customer outcome, experience and loyalty.

On today’s podcast

3:00 – Andy goes from the Detroit Pistons’ front office to owning his own baseball league
7:45 – Andy’s customer experience philosophy
12:20 – If you build it…will they actually come?
17:00 – How Andy’s sales background is helping his league succeed
21:21 – Treat every game like the world series
27:00 – Andy Appleby’s “why”

Have you heard about our Small Business Breakthrough program? If you own or want to own a small business but are struggling in certain areas, we want to help you. Email breakthrough@thewhyandthebuy.com for more information.

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138 Monday Musing: Dog Days

Mid to late-August, the dog days of summer. It’s a saying that roots back to Roman times, popular in professional baseball and a mindest that bleeds into nearly every business around this time…especially sales.

The long hot summer days, the middle of the season, maybe your team, your company already has their playoff positioning locked up. You’re tired, you’re beaten down. We’re halfway a little more than halfway through Q3. What is going to keep you motivated?

When you’re a professional ballplayer, you keep going because that’s what you get paid to do. You get paid to perform. But in sales there’s got to be something more than that. Right?

Have you heard about our Small Business Breakthrough program? If you own or want to own a small business but are struggling in certain areas, we want to help you. Email breakthrough@thewhyandthebuy.com for more information.

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133 Monday Musing: Live Like the Count is 3-1

On today’s Monday Musing, Jeff picks up wisdom and an interesting mindset from an unexpected place…a gas station t-shirt. Live like you have a 3-1 count.

If you’re not totally familiar with the sport of baseball, when you’ve got a three in one count as a hitter, it is a favorable count. You’ve got options. On the next pitch, you can hold off or swing away. Jeff discusses how this applies to sales and life, how to get to a 3-1 count and what to do when you get there.

If you need a 1st base sales coach, how about The Why and The Buy? Have you heard about our Small Business Breakthrough program? If you own or want to own a small business but are struggling in certain areas, we want to help you. Email breakthrough@thewhyandthebuy.com for more information.

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