145 The Customer is Always Right Field with Andy Appleby

What takes you out to the ballgame? Our guest this week makes it his job to find out. Andy Appleby is the Owner and CEO of the United Shore Professional Baseball League. The United Shore Professional Baseball League was founded by Rochester-based General Sports and Entertainment, and is the culmination of a 10-year effort by General Sports to bring professional baseball to the Detroit area.

Andy got his start in sales with the Detroit Pistons and used his sales experience to drive his philosophies on customer outcome, experience and loyalty.

On today’s podcast

3:00 – Andy goes from the Detroit Pistons’ front office to owning his own baseball league
7:45 – Andy’s customer experience philosophy
12:20 – If you build it…will they actually come?
17:00 – How Andy’s sales background is helping his league succeed
21:21 – Treat every game like the world series
27:00 – Andy Appleby’s “why”

Have you heard about our Small Business Breakthrough program? If you own or want to own a small business but are struggling in certain areas, we want to help you. Email breakthrough@thewhyandthebuy.com for more information.

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144 Monday Musing: Netweaving

Are you networking or netweaving? What’s the big difference? Christie breaks it down for you and gives you actionable tips that will help with your engagement, your follow through and the results you’ll ultimately see from your next networking event.

Have you heard about our Small Business Breakthrough program? If you own or want to own a small business but are struggling in certain areas, we want to help you. Email breakthrough@thewhyandthebuy.com for more information.

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143 Channeling Our Inner-Hype Man with Rajiv Nathan

Rajiv Nathan took his hip hop talents to the world of business startups and people can’t get enough of his hustle and flow.

Go see Jeff and Rajiv talk about how NOT to suck at pitching in Chicago on September 20th!

It might be easier to tell you what our guest this week DOESN’T do. He’s a hip hop artist, a record producer, a yoga instructor, a podcast host, he’s a business and personal development speaker, he is a nation unto himself.

WATCH: Rajiv’s TED talk on vulnerability

Today he’s here to drop some lyrics and wisdom on us about telling the story of our product or business and making sure our pitch has a purpose.

On today’s podcast

2:50 – How did Raj take his hip hop talents to the SaaS/startup world?
6:00 – Why the Hamilton musical caught fire with audiences and what that has to do with business startups
9:30 – The best example of a great pitch courtesy of the Fresh Prince
11:11 – Refreshing your message
18:20 – The basic problem with the basic SaaS product pitch model
24:00 – Thinking like an entertainer instead of an entrepreneur
28:30 – What drives all of Raj’s decision making

Have you heard about our Small Business Breakthrough program? If you own or want to own a small business but are struggling in certain areas, we want to help you. Email breakthrough@thewhyandthebuy.com for more information.

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142 Monday Musing: Why Would Anybody Buy This?

“I don’t know why anybody would buy what we’re selling?”

“Cool, now we’re ready to go sell.”

This was the culmination of the conversation that serves as the backbone of this week’s Musing. Jeff kicks off customer loyalty month with a conversation about why people would ever consider buying what you’re selling. It’s the most interesting and important question you can ask about your sales process.

Have you heard about our Small Business Breakthrough program? If you own or want to own a small business but are struggling in certain areas, we want to help you. Email breakthrough@thewhyandthebuy.com for more information.

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Don’t forget to subscribe rate and review our podcast. It only takes a second and helps us make more podcasts for you.

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